The Longboard [St. John] | FLOOR MANAGER

THE LONGBOARD [ST. JOHN] - FLOOR MANAGER

FULL BENEFITS

Complete HealthCare

Dental Insurance

Vision Insurance

Accidental Death & Dismemberment

Life Insurance

Paid Time Off

[Full Time Qualification Required. Terms and Conditions Apply]

NO LATE NIGHTS
HOLIDAY CLOSURES [THANKSGIVING DAY & CHRISTMAS DAY]

OUR EXCITING WORK ENVIRONMENT

The Longboard [St. John] is a Caribbean-inspired coastal kitchen, focusing on fresh, local ingredients. We offer light and healthy fare and creative cocktails inspired by coastal regions around the globe. The Longboard celebrates the adventurous yet laid back ocean lifestyle of the islands, embracing St. John's tropical setting, local flavors, and relaxed island mentality.

THE OPPORTUNITY

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, and enjoys coaching and working alongside a large team to improve performance and increase retention. The Floor Manager helps lead the successful FOH operations and create an environment of fun, warm and relaxed hospitality. The right person will have excellent interpersonal skills to build rapport with employees and guests and be energetic and passionate about the restaurant industry with the ability to manage and inspire staff. The Floor Manager thrives in a fast-paced environment and understands what it takes to succeed in a dynamic restaurant. This person must have experience managing people.

RESPONSIBILITIES

• Lead the FOH staff in the successful operation of service while embodying the restaurant's values and culture.
• Train, supervise and manage all FOH staff, direct work assignments and allocate tasks. Determine the systems to be used to maintain proper service standards.
• Monitor and encourage the development of staff skills. Enforce company policies, including policies relating to the conduct of staff. Appraise FOH staff productivity and efficiency. Evaluate employee performance, provide feedback to employees, and discipline employees as necessary. Help and inspire each employee to reach their greatest potential.
• Assist with candidate interviews, new-hire selection, and recommendations for hiring, firing, advancement, and promotion of FOH staff.
• Create a positive work environment for all FOH staff. Promote cohesive teamwork between all employees. Receive complaints or grievances from FOH staff and resolve disputes when they arise.
• Provide an extraordinary customer service experience by making good management decisions based on knowledge, training, and resources provided by the restaurant.
• Open and close the restaurant.
• Ensure compliance with operational standards, health department regulations and all federal/state/local laws. Always follow and enforce company policies and procedures.
• Communicate service standards, procedures, and systems to FOH staff. Ensure all staff is operating in strict accordance with the restaurant's recipes and standards.
• Prepare and send daily reports at the end of each shift.
• Perform manager specific duties as assigned, including management of beer, liquor, and wine programs, scheduling, and staff education.
• Communicate with Head Chef and/or Chef on Duty about all kitchen-related issues, menu changes and updates relating to service.
• Control the flow of service.
• Deal with guest complaints as necessary.
• Develop business management and accounting skills by training with AGM and GM; prepare for the AGM role as the next position with the company.
• Perform other duties and responsibilities as required or requested.

QUALIFICATIONS

• Self-discipline, initiative, leadership ability, and outgoing nature.
• Exceptional communication skills.
• Strong computer skills.
• Minimum 1-2 years of experience in a supervisory position for a full-service, high volume, casual dining restaurant or other food and beverage establishment with a similar capacity and clientele.
• Ability to work flexible hours, including nights, weekends and holidays as needed.

WHO WE ARE

We believe in living our values, some of which are:

• Without integrity, all else fails.
• We believe in the ongoing training and development of our staff and see it as a worthy investment in the future of the company.
• Without creativity, there is no innovation.
• We believe that only a happy and professional staff can give the level of personal service we demand.
• We believe in providing legendary service - the unique and powerful sort of personal care and attention that our guests tell stories about.
• We expect to work hard, exude professionalism, and have fun in the workplace - simultaneously.

COMPENSATION AND BENEFITS

We offer competitive pay and a comprehensive benefits package. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

EQUAL OPPORTUNITY EMPLOYER

The Longboard [St. John] is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.